MARYLEBONE HEALTH CENTRE
PCN PATIENT PARTNERSHIP GROUP
Notes of meeting 7.7.2026
Present: JM and JC (MHC) TD (CHC) RG (CSS)
NOTES of last meeting NIL
Matters Arising
Discussion about COVID vaccine provision for spring campaign- R to send T and JC her recent communication with ICB
Discussion about move from PATCHs to AccuRx as E consultation system and concerns about the translation communication with AccuRx, which it appears means patients send an e consultation in their language of choice which is not translated by the system, so the practice received a AccuRx in a language we cannot read. JC raised as a risk with HCL/ICB and hopefully AccuRx make some improvement.
Welcome by JM -Chair of MHC PPG/Patient
JM explained that MHC PPG had concerns about the dissolution of the HCL PPG and even NAPP of which JM/MHC are members. JM expressed concern at the loss of the patient voice at commissioner level. HCL meetings were useful but unproductive and those attending used to want to discuss practice level issues like how quickly the practice telephones are answered with should be a discussion with your practice level.
MHC PPG see the benefit of meeting other organisations/PPG to consider services that are offered, or not, Central London wide.
PCN
Those attending understand the PCN framework and how we work together as a group of practices. We discussed the locality meetings where patients, commissioners, GPs, PMs and service providers sat together to review services. Important the patient voice is heard at practice level and above.
Events planned at PCN level to improve equality of access, support cancer screening programmes and helping communicate better to marginalised groups. PCN had chosen Homeless patients and Cantonese/Mandarin speaking populations.
GtChapelStr are offering walk in HPV testing and self-testing services in south and north of the PCN for all patients, with a particular steer on local homeless residents, and including registration.
Covent Garden are offering similar events in the Soho and CG areas for patients who have limited English, and speak Mandarin/Cantonese.
JC described events held at MHC- TD suggested we work together on events going forward so we can make the offer wider. Action-topic for next PCN PPG meeting
PPGs-all PPGs different no one size fits all
MHC 10-12 members meet every 6 weeks, usually 6/8 people attend and members tend to like to meet on line
CHC have 11 members and usually 4/6 people attend, meetings every 3 months, mix of face to face and on line attendance
CSS have 4/5 members who meet on teams every 3 months
Action Each PM to feedback to their PPG and ask for items for discussion at next meeting
CORA Health
JM described concerns raised at MHC PPG about CORA health. Concerns raised at HCL PPG meeting by a number of patients. Judith read out MHC’s concerns and commissioner’s response. CORA Health were instructed to meet with MHC PPG which is planned for August. Both practices confirmed they have the same feedback from patients about CORA Health:
Patients who self-refer advised they can’t self-refer and redirected to their own GP
Patients are discharged for seemingly no reason
Patients are told GPs arrange appointments
Patients sent unreasonable distances to attend appointments
Lack of clarity about what to expect
Request for irrelevant information pre apt which clinician does have access to/see
JM agreed to raise with CORA including who CORA are and relationship to Pure Physio.
Action JM/JC feedback to PCN PPG on outcome of the meeting.
Future meetings- Practices to take turns to host PCN PPG meetings
Action PM’s to agree next meeting date and host: next topic – PCN events