Accessing the care you need

Booking an appointment for today 

By telephone 

The telephone lines can get very busy and you may need to wait for your call to be answered. 


Request an appointment at the surgery 

Patients can come into the surgery to book appointments at the reception desk.

Booking a routine appointment

Request a routine appointment online

By the NHS App

Use your NHS account (through the NHS website or NHS App) to book an appointment in advance.

Via SystmOne

Use our online system to book an appointment up to four weeks in advance.

Access SystmOnline

At the surgery

Visit the surgery and speak with a receptionist, Monday to Friday from 8.00am to 6:30pm 

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Frequently asked questions

We offer appointments from 7am on Wednesdays for working people.

You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment. 

 Details of the hubs are below: 

South Westminster Centre for Health 

St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico) 

6.30-8pm on weekdays and 9am-4pm on Saturdays 

 The Connaught Square Practice 

41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday 

A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays. 

To cancel your appointment:
• use your NHS account (through the NHS website or NHS App)
• use our online system – SystmOne
• phone us on 020 7935 6328, Monday to Friday, from 8am to 6:30pm

If you are struggling to use PATCHS, our reception team can help you create an account and guide you through completing your first PATCH.

Once you submit your PATCH, it will be seen by a healthcare professional, who will allocate a member of our clinical team to deal with your issue. This healthcare professional may call you or want to see you in person.

Occasionally, with the information you provide, we may be able to directly send medication to your pharmacy, order tests or make referrals.

If we require more information from you, we may reply to your PATCH with more specific questions.

If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us via your PATCHS request or via phone:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond;
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face or virtual consultation (via PATCHS);
  • if you need an interpreter;
  • if you have any other access or communication needs;
  • if you require a chaperone.

However you choose to contact us, we may offer you a consultation: 

  • by phone 
  • face to face at the surgery 

Appointments by phone can be more flexible and often means you get help sooner. 

Patients contacting us with acute medical needs can now be referred to five Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time). 

These hubs take place in different GP Practices across your local area, including within our practice: Paddington Green Health CentreLisson Grove Health CentreSt Johns Wood Medical PracticeMarylebone Health Centre and the South Westminster Centre. Patients will be seen by a GP or Advanced Nurse Practitioner. 

Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs. 

Learn more about them here 

Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.

If you are too unwell to come in please try to phone before 11:00am. If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery then you will be offered an appointment and the home visit request declined.

Please note that the timing of a visit cannot be guaranteed.