MARYLEBONE HEALTH CENTRE
PATIENT PARTNERSHIP GROUP
Minutes of Meeting
16th Feb 2026
1. Present: JM, MB, SL, SF, YT, JG, JC, BD Apologies: JMcG, JG,BH, CB, IA,MF & AG/DoD
2. Minutes of last meeting 5TH Jan 2025 approved
3. Matters Arising
None
4. Practice update given by JC
4.1 GP Staff update
GP registrar (Dr Sarah Mohammed) who is qualified and experienced doctor training to be a GP started on 4.2.2026 and we expect 2 F2 (newly qualified doctors in second year post qualification.) to be at MHC for 3 months from April-June 26.
Vasily Olesiak is a new receptionist with us until Katie returns from Maternity leave in September, Katie had a daughter in December.
4.2 Events for 2026
Discussion was concern that events poorly attended and waste of clinicians time. Dr Goodstone’s and Dr Coore’s workshops both received excellent feedback but low numbers. Dr Patel had only 2 patients attending and Dr Verma’s and the Nurses sessions were cancelled due to nil interest.
PPG agreed to try one more time, promote well and make sure topical.
15th April – Dr Goodstone focusing on Men’s Wellbeing
May date to be confirmed – Gill’s Tea and Chat (to combat loneliness) invites are usually the recently bereaved whom we know are struggling. PPG will consider this approach when we know uptake
MHC IT workshop sessions – patients attending as they need help with functional elements of their IT and access rather than specific sessions – this seems to be more useful.
4.3 F and F feedback
35 responses in Jan – 6 good experience at MHC and 28 very good experience from MHC
1 said neither good nor poor and this was because the patient felt that reception had responded nastily when they asked about having blood tests. JC said despite checking with the team they were unable to identify the incident and so we could not investigate further. This is not the experience of others based on feedback and not at all the experience JC expects for our patients. It has been discussed for learning with the team.
5. Stakeholders
JM said because of funding and drop in members, amongst other things, the National Association of Patient Participation (NAPP) is dissolving. MHC used to renew annual membership but not to do going forward. PPG agreed a shame as they gave excellent ideas to promote engagement for patients and brought national perspectives. Its also sad to note that this may mean the focus on patient engagement, perspective and involvement in planning/commenting on NHS services may have reduced by the government as this was once a stalwart of the NHS strategy.
JM and JC said this news is disappointing as unfortunately the HCL meetings they attend seem to be poorly co-ordinated and pointless.
6. Centre review
Judith, Yvonne and Jim attended the Centre Review on 28th Jan 26. The focus this year was developing the MHC strategy and safety: safety systems including patients and staff safety.
PPG reviewed the strategy and thought it will be interesting to discuss how this develops.
JM fed back on the role play where a ‘person’ held a GP hostage and how this played out.
The practice have had police/local security risk assessments and made some changes to how we work including CCTV cameras and alarms which alert local police. We close our entrance door at quiet times and while the risk assessments advised the team are low risk of unknown assailant (assessments came back at same risk of anyone walking down a shopping street) PPG remain concerned and felt we should keep door closed and only let patients/callers on post video assessment.
JC felt this was not required but agreed to investigate further with another risk assessment and team review.
Action JC
7. AOB
7.1 Privacy Care Policy – PPG reviewed at last meeting and JC said Drs should be sticking to the policy.
7.2 Newsletter – awaiting YT to proof. JC to resend-action JC
7.3.CORA Health- JC described dissatisfaction since CORA Health have taken over provision of physio services. Large numbers of patients referrals are being rejected. CORA Health sent huge numbers of GP discharge letters (duplicating work). At the last HCL meeting JM said patients appear unhappy with the service they provide. PPG members recently using the service agreed. This is something PPG would like to be kept abreast with.
7.4 A small underspend in the allocated ‘extra services’ budget known as ARS meant that JC has been able to buy some extra physio slots just for MHC patients and arrange extra clinical pharmacy time to complete safety audits and inspections of our prescribing and high risk medication.
7.5 Measles – the recent measles outbreak and discussion at the centre review means we have organised a small immunisation team at MHC to promote the immunisation offer.
SF agreed to be the MHC patient immunisation champion. JC will contact SF about joining the team.
Part of the concern about uptake is the loss of the family named health visitor and loss of walk-in sessions for parents at practices. Lack of close working with school nurses may also be a concern. ACTION JC to invite SF to the imms planning session
Future meetings
30th March, 11th May, 22nd June, 3rd Aug, 14th Sept, 26th Oct and 7th Dec 2026
Practice website address: www.marylebonehealthcentre.co.uk
NHS North West London North West London – North West London Critical Care Network (londonccn.nhs.uk)
Central London Health Care (GP Federation MHC members of) www.centrallondonhealthcare.co