Marylebone Patient Partnership Group – 1st of July

6pm-8pm@ the health centre
Meetings will be held Face to face but can accept
virtual attendance if you provide notice

MARYLEBONE HEALTH CENTRE

PATIENT PARTNERSHIP GROUP

Minutes of virtual meeting 01.07.2024

Meeting Chair: JuM

Present: SL, JMcG, SF, BD and MB

Welcome to new Member: SB

1. Apologies: JC/DO, YT and CB

2.  Minutes of last meeting

Accepted                                

3. Matters Arising

The committees decision was to continue with Hybrid meetings

4. Practice update                                                               

4.1 Staff changes

Two new reception staff, Bushra and Shelan – Thank you JMcG for attending Interviews. Both doing really well and PPG agreed they are good.

Replacement for Raj – Advert placed and JC will check with JMcG pre-interviews planned

Currently Raj is covered by regular locums (Usually MHC regular GPs and Dr Nikita Patel and Dr Alex Telfer)

The PPG are concerned about turnover of Drs. How do we compare with other surgeries?

4.2 Access

Recent dashboard shared by HCL shows which practices access PATCHS and the shared clinics provided elsewhere.

MHC patients are low users of services at other sites – indicating that Pts prefer to see MHC GP’s.  MHC patients make use of the additional access clinics held at MHC for same day emergencies – seem to be a fair share with all PCN sites which is good and indicates our same day access to MHC GPs is good. MHC use PATCHS but not in high numbers, which means MHC patients use PATCHS but as an option NOT instead of calling reception/seeing a GP

Do we have Stats on response in time and outcomes. It was suggested that the Dr should use PATCHS as a message service to Pxs.

5. Stakeholders

5.1 No update from BH

5.2 Healthcare Central London PPG meeting has a change of date to 16th July. Jeanette will attend  but no PPG members can make it.

6. NAPP Video

Not totally valid for us. The video shows other assistances to Pxs which we have not considered..

ACTION: Ask JC if there was anything that a group of Pxs would benefit from by an individual helping them with tasks etc.                      

7. Open meetingAutumn 2024                                               

Do You Know That….?” to ask Pxs and for them to ask us things they are not certain about in regard to the services on offer. What would they like to happen. How informed do they feel? Would they be interested in assisting Pxs as needed. Social needs helped. Will need volunteers. Suggest we organise team of PPG members to man a desk on the busiest day(s) in a particular week to engage with those in the waiting area.  

8. AOB

8.1 Physician Associates

We presume we do not have any Physician Associate and not intending to do so? SF to send article about the negative aspects of this role.

8.2 Newsletter  

No-one gets it so could it be on front page of the website or can one sign up to have it emailed? Do we need one? What type of notification is possible?

8.3 Renewal of usual Rx – pharmacy initiated or Surgery?

Pharmacist – are they still on site if review is needed as one can’t get to speak to them? What is their rota? The Receptionist has over-rid the system for one or two  PPG members to allow medication as no-one to speak to for 2 weeks. Basically PPG not happy with the situation.

Future meetings   

12th August, 23rd September, 4th November, 16th December

Practice website address: www.marylebonehealthcentre.co.uk

NHS North West London North West London – North West London Critical Care Network (londonccn.nhs.uk)  Central London Health Care (GP Federation MHC members of) www.centrallondonhealthcare.com