Christmas and New Year 2024 Opening Times
Monday 23rd Dec | 8.00 am – 6.30 pm |
Tuesday 24th Dec | 8.00 am – 6.30 pm |
Wednesday 25th Dec | CLOSED |
Thursday 26th Dec | CLOSED |
Friday 27th Dec | 8.00 am – 6.30 pm |
Saturday 28th Dec | CLOSED |
Sunday 29th Dec | CLOSED |
Monday 30th Dec | 8.00 am – 6.30 pm |
Tuesday 31st Dec | 8.00 am – 6.30 pm |
Wednesday 1st Jan 2025 | CLOSED |
Thursday 2nd Jan | 8.00 am – 6.30 pm |
Friday 3rd Jan | 8.00 am – 6.30 pm |
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Booking an appointment for today
By telephone
You can call the surgery on 020 7935 6328.
Our trained receptionists will ask you some questions to confirm the right person you need to speak with and when they are available.
The telephone lines can get very busy and you may need to wait for your call to be answered.
Request an appointment at the surgery
Patients can come into the surgery to book appointments at the reception desk.
Booking a routine appointment
Via phone
Call us to book an appointment:
020 7935 6328Use your NHS account (through the NHS website or NHS App) to book an appointment in advance.
Use our online system to book an appointment up to four weeks in advance.
At the surgery
Visit the surgery and speak with a receptionist, Monday to Friday from 8.00am to 6:30pm
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Drs Timetable | AM Clinic | PM Clinic |
Monday | Andy Goodstone Emma Coore Lisa Drew * Puja Verma | Andy Goodstone Emma Coore Lisa Drew * Puja Verma |
Tuesday | Ravi Parekh Andy Goodstone Kevin Patel Puja Verma | Revi Parekh Andy Goodstone Puja Verma |
Wednesday | Andy Goodstone Emma Coore Lisa Drew * Puja Verma | Andy goodstone Emma Coore Lisa drew * |
Thursday | Foteini Tsipou Kevin Patel Emma Coore | Foteini Tsipou Kevin Patel Emma coore Mohammed Mahshin |
Friday | Foteini Tsipou Harry Wyatt Lisa drew * | Foteini Tsipou Harry Wyatt Lisa drew * |
Appointments
We have a wide range of appointments available for our patients and the reception team are very skilled at helping you find the right appointment to meet your needs.
- Same Day Appointments are for more urgent medical problems which should be dealt with on the day
- Routine Pre-bookable these are available from between 2 and 4 weeks. These can be booked ahead and enable you to book and see your own preferred GP. They support continuity in your care.
- Blood Tests reception can only book blood tests if one of the Gps has requested them. We do not provide blood tests at the request of private or hospital consultants.
- Annual Review/Care Plans you may be invited to see/speak to your own GP for an annual review. This gives time for your GP to discuss and understand your health needs and you can agree a plan for looking after your health together.
- Nurses appointments Nurses offer long term conditions appointments (Diabetes/Asthma), cervical smear tests, contraception advice and prescribing, adult and childhood immunisations (including travel advice and immunisation service), wound care and health checks such as blood pressure reviews. You can arrange one of these appointments by calling reception. They also provide ECG (tests for the heart) and 24 hour BP tests at the request of a GP.
- Clinical Pharmacists offer medication reviews or advice on medication. You can arrange an appointment through reception.
- Healthy Lifestyle/Dietary advice and Stop Smoking We have regular clinics run by dieticians, healthy lifestyle experts and a stop smoking advisor. Call reception to book these clinics.
- Physiotherapy we have access to physio appointments although this service was recently reduced by the NHS due to funding reductions.
If you make an appointment and then do not need it, please cancel it so that it can be offered to someone else. You can cancel via PATCHs or by using your system online appointment booking account
Frequently asked questions
🡢 Can I get an appointment during evenings or weekends?
We offer appointments from 7am on Wednesdays for working people.
You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment.
Details of the hubs are below:
South Westminster Centre for Health
St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)
6.30-8pm on weekdays and 9am-4pm on Saturdays
41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday
A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.
🡢 Cancelling or changing an appointment
To cancel your appointment:
• use your NHS account (through the NHS website or NHS App)
• use our online system – SystmOne
• phone us on 020 7935 6328, Monday to Friday, from 8am to 6:30pm
🡢 What if I can’t use PATCHS?
If you are struggling to use PATCHS, our reception team can help you create an account and guide you through completing your first PATCH.
🡢 What happens to my PATCHS?
Once you submit your PATCH, it will be seen by a healthcare professional, who will allocate a member of our clinical team to deal with your issue. This healthcare professional may call you or want to see you in person.
Occasionally, with the information you provide, we may be able to directly send medication to your pharmacy, order tests or make referrals.
If we require more information from you, we may reply to your PATCH with more specific questions.
🡢 What if I need help when you are closed?
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
🡢 What if I need help with my appointment?
Please tell us via your PATCHS request or via phone:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond;
- if you would prefer to consult with the doctor or nurse by phone, face-to-face or virtual consultation (via PATCHS);
- if you need an interpreter;
- if you have any other access or communication needs;
- if you require a chaperone.
🡢 What type of appointment will I have?
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means you get help sooner.
🡢What are Additional Access hubs?
Patients contacting us with acute medical needs can now be referred to six Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).
These hubs take place in different GP Practices across your local area, including within our practice: Paddington Green Health Centre, Lisson Grove Health Centre, St Johns Wood Medical Practice, Marylebone Health Centre, Third Floor Lanark Medical Centre and the South Westminster Centre. Patients will be seen by a GP or Advanced Nurse Practitioner.
Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.
🡢 Home visits
Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.
If you are too unwell to come in please try to phone before 11:00am. If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery then you will be offered an appointment and the home visit request declined.
Please note that the timing of a visit cannot be guaranteed.