Information for Patients

The surgery is experiencing unprecedented levels of staff absence due to sickness Please note that some appointments with GPs will need to be rearranged. We do apologise for any inconvenience caused   We are unable to accept telephone requests for medication unless you are registered with us as housebound or a carer. Please use on line systems or email clccg.PPG@nhs.net If you do not use on line systems please bring your request to the surgery and hand this to reception. We aim to complete all medication requests within 48 working hours, however there may be a delay in meeting this target while we have such high levels of staff absence.   All non urgent clinical admin (forms, reports ,certificates) is now paused until the staff levels increase. Providing safe clinical care for our patients remain our priority.   If you are unwell and need to speak to a GP we are still able to provide this service, as well as some routine appointments, although routine appointment availability is reduced as we focus on dealing with urgent requests from patients.   We are unable to provide help to patients who are unable to access the NHS app. The NHS app is outside of our expertise, not connected to the surgery and we have no access to patients NHS app accounts. We cannot amend or update. If you have issues loading the NHS app please call 119.   Please wear face masks if you attend the surgery, and do not attend if you have FLU/COVID symptoms   We very much appreciate your patience and understanding.   Whilst we plan to ‘live with COVID’ COVID is very much in the community and patients and staff are catching it and becoming unwell. This impacts on many areas of society and we urge patients to have their vaccinations when invited and to wear masks when in public spaces.