Monthly Archives: April 2022

Administration Services we are unable to provide

Your Patient Partnership Group (PPG) and the surgery team have pulled together a list of administration services we are unable to provide. This is because we provide NHS services for patients and the clinical care of patients must remain our priority.


We know this be can frustrating for patients however we must use the time of the GPs to provide clinical care. There are some letters we can provide on the NHS such as private referral letters and some reports and medical certificates, if unsure please ask by emailing: or by visiting and submitting an E consult. If you do not use online services call reception on 02079356328 between 10.30-1 and 4-6 (this is outside our busiest times)



Exemption from vaccination– We cannot provide letters asking for patients to be given exemption from having the COVID vaccine/testing- patients need to call 119 and they will send you a letter which you complete and submit to us. We then review your medical records against criteria we are sent and if you meet the criteria we return as exempt. We cannot say we will investigate to see if you are exempt. We have to go on the information we have in your notes.

Certificates for absence or participation for holidays/refunds on tickets due to COVID- You can use the evidence of your positive COVID result through your NHS app as this information is directly from the lab

Letters of confirmation that you have COVID – You can use the evidence of your positive COVID result through your NHS app as this information is directly from the lab. If you do not have the app we can provide a copy of your positive result if you do not have access to your medical record.

To show evidence of a COVID LFT test (one you do at home) you should log the result on the government website and this will then show on your app


Fit to Participate or attend an event/holiday

Letters to say you are fit to participate in activities such as scuba diving-we don’t know if you are or not as we do not have the facilities to test you

Letters to say you are fit to participate in an event/ holiday– we don’t know if you can or not as we cannot assume what you will be doing when there.



Letters for schools/Universities/workplaces or certificates saying you are unwell and given permission not to submit work or participate in exams

Absence from work/school/college for the first 7 days of an illness-patients should self-certificate for the first 7 days

If you are unwell for more than 7 days you would need to discuss this with a GP  who may or may not feel a certificate should be issued


Letters of support

We cannot provide letters of support for housing or benefits– if this is required by benefits agency/housing they write to us directly. If they don’t ask us directly they do not want information, although they do sometimes tell patients that if they want to ask for a GP letter they can for some reason.

Letters to say you need a car parking space or a disability badge-unless you are registered as disabled.


Occupational Health work requires special qualifications and is not a service provided for patients by the NHS. Your employer should arrange any occupational health services you need. This includes occupational vaccinations. We cannot recommend occupational health service providers because we have no links to these services for patients.




Prescribe medication to help you sleep/reduce anxiety on planes/trains/boats or for travel. This is no longer considered as safe prescribing due to the high number of clinical incidents reported amongst travellers.

We cannot always transfer your private prescription into NHS prescriptions- we can only do this is the medication and treatment is something we would have provided on the NHS and we can safely monitor. We would need to see the letter/recommendation from the consultant explaining why you were on the medication and how long for, and the GP will prescribe if safe to do. Without this information we cannot prescribe. You would need to take your private prescription to a pharmacy.

Over the counter medication should be purchased and not prescribed. This is national policy and not related to patient’s personal circumstances and finances.




 Ear syringing-the staff are not trained to provide and this is not a routine NHS service. Reception can tell you of any services close to us.


Blood tests request by private consultants so that they can monitor and provide Care-This is something they should do


Letters of personal reference, or passports/visa documentation or identity including power of attorney forms. To have these forms signed you would need to visit a solicitor or citizen advice bureau.







Information for Patients

The surgery is experiencing unprecedented levels of staff absence due to sickness Please note that some appointments with GPs will need to be rearranged. We do apologise for any inconvenience caused   We are unable to accept telephone requests for medication unless you are registered with us as housebound or a carer. Please use on line systems or email If you do not use on line systems please bring your request to the surgery and hand this to reception. We aim to complete all medication requests within 48 working hours, however there may be a delay in meeting this target while we have such high levels of staff absence.   All non urgent clinical admin (forms, reports ,certificates) is now paused until the staff levels increase. Providing safe clinical care for our patients remain our priority.   If you are unwell and need to speak to a GP we are still able to provide this service, as well as some routine appointments, although routine appointment availability is reduced as we focus on dealing with urgent requests from patients.   We are unable to provide help to patients who are unable to access the NHS app. The NHS app is outside of our expertise, not connected to the surgery and we have no access to patients NHS app accounts. We cannot amend or update. If you have issues loading the NHS app please call 119.   Please wear face masks if you attend the surgery, and do not attend if you have FLU/COVID symptoms   We very much appreciate your patience and understanding.   Whilst we plan to ‘live with COVID’ COVID is very much in the community and patients and staff are catching it and becoming unwell. This impacts on many areas of society and we urge patients to have their vaccinations when invited and to wear masks when in public spaces.