URGENT INFORMATION ABOUT THE ENTRANCE TO THE SURGERY
A temporary front door, and a new lift and staircase are placed to the side of the church, which you can get to by walking through the Church gardens from 19.7.2021. This is well signposted
You will not be able to access the practice through the current entrance or from the front of the church. Please see the map below and your entry to our surgery is shown by the green dashes and the new door/lift is indicated by a green square. You can enter the church gardens from Marylebone High Street or by walking through the walk way from Marylebone Road next to the Church to the gardens
Once you enter the new door/lift you will be taken down to the crypt level and you will face a long white corridor. Walk to the end of the corridor to our new reception desk.
There is an MHC post box at the new temporary door as you come out of the lift/down the stairs to save you walking the length of the corridor. This is locked and only accessible by MHC staff.
As you know St Marylebone Parish Church is currently redeveloping Church premises and we will have a new access point for our patients. The temporary new lift and staircase allow the builders to create a new improved front door, ramp and lift will make access for all patients into surgery much easier, and a nicer experience. The scaffolding and guards around part of the front of the church are there to protect us all from falling debris. We do apologise for any inconvenience.
Your patient group, Patient Partnership Group (PPG), are working with us to ensure that we remember the patient voice and needs while the work is underway. You can contact them by email clccg.PPG@nhs.net and mark your email for the attention of PPG. To find out more about the works please visit https://www.stmarylebone.org/whats-on/cl-restoration-refurbishment
WE ARE OPEN (despite the pandemic we never closed!)– We open Monday-Friday 8am-6.30pm at reception (telephones open 9am-1pm and 2pm-6pm). We do offer 7am appointments with doctors and nurses-please ask reception if you would like to book an early morning appointment.
This is a medical facility and we remind all patients attending to wear a mask while on our premises. Exemptions are those patients carrying and using oxygen. This is a requirement at all times. You will be asked to read a series of screening questions which are on the main door to the surgery. As you enter we ask you wait to be called forward. The staff will ask you confirm your response to our COVID symptom checker. Once the staff feel it is safe for you to enter you will be invited to approach reception. This is similar to how banks operate.
The system provides additional confidentiality, ensures you can remain 2 meters from staff and other patients while you in the surgery and stops groups of patients congregating in the reception area. We operate a one way in and one way out system-this is to ensure patients do not bump into each other at the entrance or on the stairs.
Keeping you and our staff safe is our priority
Appointments– As COVID numbers amongst our patients increase we have revisited our operational systems to ensure we are working safely, to reduce the numbers of patients on site, maintain 2-meter distance in waiting areas, use our GPs and Nurses efficiently to ensure we could meet patient needs and demand. This work continues and we would very much appreciate your feedback.
The ability for patients to book face to face appointments without speaking to a GP first will be reduced. If you feel you need to arrange a F2F appointment, rather than a telephone consultation, please let reception know and they will help you arrange this safely.
Currently we have a range of appointments available to patients.
- E Consult– from the home page of our website patients can send us an E Consult for routine health matters. The E Consult system will answer health questions, may direct you to a more appropriate service which can help you. For example if a patient has muscular pain and submits an e consult for advice you may be contacted by a physio service within a day or two of your E Consult as the physio maybe the best person to help with your medical problem. To find out more about E Consult please look at the blue Contact your Doctors on line box
- Clinical Pharmacy– Most days we have pharmacists working alongside our GPs at Marylebone. You can ask for a pharmacist to speak to you about all matters related to medication, including having a medication review. Ask at reception and they can arrange this for you.
- Nurses– The nursing team at Marylebone are very skilled and experienced practitioners. They can provide advice and support about asthma and diabetes, contraception, urinary tract infections in women, travel health and immunisation programmes for patients of all ages. Nurses offer face to face and telephone appointments.The majority of GP appointments are telephone consultations in the first instance -You may be invited into see a GP after the telephone consultation.
- Urgent GP for same day medical matters– Each day we have a GP on duty to deal with urgent matters which arise. Urgent matters are usually medical problems which need to be dealt with on the day. The same day duty doctor should not be asked to provide advice for routine matters. Please be advised that many patients call experiencing chest pain, or are palliative and need urgent medication. If patients insist on speaking to the on-call GP about routine matters it means seriously unwell patients treatment may be delayed.
- Routine pre bookable telephone calls- you can pre book a telephone call with a GP. This helps you have continuity of speaking to the same GP, to your usual GP, and allows you to plan your consultation time to suit your diary. Please note that while we give you a booked time slot a GP may have a cancellation or overrun if the person before you need longer than expected, so please have your telephone to hand 15 minutes before your ‘appointment’ time and 30 minutes after. You can book these telephone calls two/three week ahead
Same Day routine appointments with a GP for non urgent matters are no longer available and each day as we have used these slots to increase the number of pre-bookable appointments
Data sharing, Access and Appointments – Data Sharing- DEADLINE delayed until 30th September 2021
NHS Digital is the national custodian for health and care data in England and has responsibility for standardising, collecting, analysing, publishing and sharing data and information from across the health and social care system, including general practice. Your data may be used and stored differently from the 30th September 2021 and your information may be used for research and planning purposes. your data is automatically shared unless you opt out.
This is the link to the Joint Statement by the BMA and RCGP 27th May; https://www.rcgp.org.uk/-/media/Files/News/rcgp-bma-letter-gpdpr.ashx?la=en
To Opt in to having your data shared for planning and research purposes (not related to providing you with medical care) –do nothing as this is automatic
To OPT OUT– to prevent your data shared for planning and research purposes (not related to providing you with medical care) -you need to visit the link below and opt out on line + send us a letter Data sharing Opt-out letter
For more information and to opt out please visit- https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research