Simply book online, phone or call in to make an appointment. These are booked at 10 minute intervals. We aim to offer a routine appointment within 5 working days (this may not be with a doctor of your choice). If you feel that you need an appointment for longer than 10 minutes with a GP please speak to reception. Only single bookings can be made on line.
If you need to be seen on the day please leave your number with reception by calling before 10:30 and a doctor will contact you to arrange appropriate clinical care. Longer appointments can sometimes be arranged in special circumstances, and are offered routinely where interpreters are used or if you have a learning disability.If you require a chaperone please let reception staff know.
Although you will be registered with one doctor, and have a named GP, you may see any doctor you choose. We recommend you try to see the same doctor each time, as far as possible, so that you have better continuity of care. Please tell the receptionist if you need time for more than one person (e.g. if bringing children) so that adequate time is allocated.
Please note - If you arrive more than ten minutes late for an appointment, you may be asked to make another appointment - unless it is an emergency.
From Monday to Friday, GP clinics are reserved for patients with conditions needing urgent medical advice and attention. These clinics are not to be used for long-standing medical problems; problems that could wait until a routine appointment is available; medical certificates; or repeat prescriptions. If you think you need to be seen the same day, please try to phone before 10:30 and a doctor or a nurse will return your call. It may not always be possible to see the doctor of your choice.
How to see a Nurse or Other Clinician
Telephone or come to reception to make an appointment with a practice nurse (10 or 15 minute spaces according to need). There is currently 1 full time nurse, 2 part time nurses, and a full time health care assistant. We offer early morning appointments from 07:00 on Wednesday and Friday mornings. The nurses also offer telephone advice service Monday to Thursday 12:00 - 12.30.
To see a complementary therapist , counsellor, district nurse, midwife or other specialist, you need to be referred by your doctor.
New GP appointment system
We also provide a multi-lingual staff that can offer certain consultations in:
If you are interested in this service ask at the reception desk for more details.
Please cancel any appointments you are unable to attend, whether at the centre or a hospital, in order that we can give the slot to someone else.You can cancel your appointments online or by text.
WHEN WE ARE CLOSED: If you need urgent advice please call our answering service on 0208 969 0808. Monday to Friday from 18.30-08.00; at weekends and on Bank Holidays please dial 111, calls are free.